This Policy is for the Customer who is buying Products from our website through a Vendor Store, We have a Separate Business Listing Policy for Business Clients. REEU WEB SOLUTIONS has a friendly return and refund policy to ensure your online purchase is free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.

What is REEU WEB SOLUTIONS’ Return Policy?

Our “100% Buyer Protection Program” allows for easy returns and refunds for:

  • Products that you received in the “Damaged/Defective/Broken” condition.
  • Products not as per description/photo on the website.
  • Products that you may not like for quality, color, and design related issues.

All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below-given steps to register your dispute within 24 hours of receipt of the product. Disputes registered after 24 hours of delivery may not be entertained by sellers. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom stitched products cannot be returned.

How to raise dispute for an order?

You need to register your dispute in either of the two ways:

  • By sending email to care@rbl.care with images of broken/defective/damaged products within 24 hours of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with a relevant seller. Please mention your order number in the email.
  • Register dispute directly with the seller by following the below procedure for the direct resolution which usually is faster.

To register dispute directly with the seller, please follow below mentioned easy process:

  • Go to your customer account here at MY Account and sign in when prompted.
  • Or Click the “My Account link” at the top of the site and sign in when prompted.
  • Click on the “Confirmed Orders” Tab on the left side and Select the Order you wish to return.
  • On the order detail page, you will see the “Raise Dispute with Seller” section.
  • Enter the details of your dispute and attach relevant images there.
  • Click “Raise Dispute to Seller” button once ready.
  • If you are not registered on www.rbl.care you can register by clicking the “Register” link on the top of the website and then file the dispute or you can send email to care@rbl.care

After the seller reviews your return request, you will receive an e-mail with instructions on the resolution or return of your item. Please allow the seller 2 working days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.

What to do if Seller is not responding to the dispute?

Please allow 2 business days for your seller to address the issue and provide instructions for your return/ resolution. If the seller does not respond even after 2 business days, or if your issue is not addressed to your satisfaction, you can submit the dispute by sending an email to “care@rbl.care” and we will ensure you get timely resolution to your dispute.

Who pays for the delivery charges for returning the products?

When you’re returning an item that was damaged/ defective or due to an error on the seller’s part, you will be compensated for return courier charges. You will be paid flat Rs. 100 voucher which can be used to buy any of the REEU WEB SOLUTIONS products for next 3 months. Please pack well when you are returning the product so that it reaches the seller in good condition.

The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 7 working days of refund.

When will I be refunded?

We can refund you when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. Remember that items have to be returned to sellers directly by you. Once the seller notifies us of the receipt of the returned item, we will credit the amount back to you within 7 working days (does not include Saturdays, Sundays and Bank Holidays).

How are items packaged?

All items are carefully packaged to avoid any form of damage.

What are the shipping charges?

Sellers provide FREE delivery on most items in India. Some items may have shipping depending on the nature of the product. 

What is the estimated Dispatch & Delivery time?

The estimated dispatch time will be 3 working days & delivery would depend upon the location of customer & Vendor, Normally it should take 7-10 working days for domestic orders. All orders get shipped within 3 days from the Seller’s Store.

How will the delivery be done?

  • We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL, and FedEx. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
  • If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

Do you deliver internationally?

RBL.CARE only Support Domestic Market, we does not delivers items internationally. 

How can I track the delivery of my order?

All items are delivered through reputed courier partners, we will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when your login.